GENERAL TERMS AND CONDITIONS OF OPERATION OF CHECK-IN PARK
The provision of services by Check-in Park is governed by this document. By contracting these services, the Customer confirms full knowledge of these terms and conditions and accepts them expressly and without reservation.
1. DEFINITIONS
For all legal purposes, the Parties agree on the following definitions:
– Company: GTSA – Gestão de Transportes e Serviços Auto, Lda. (GTSA);
– Customer: the natural or legal person who uses GTSA's services, subject to and accepting the general terms and conditions of operation set out herein;
– Parties: GTSA and the Customer;
– Car Park: Check-in Park or Car Park, open-air, fenced, with an alarm, video surveillance, 365 days a year, with restricted admission and access by third parties, located in the area surrounding Lisbon airport or within a radius of 8 kilometres;
– Vehicle: the car, motorcycle, motorhome, camper van or van of which the Customer has possession, on any lawful basis, excluding any accessory item not built into it and capable of being appropriated;
2. SUBJECT OF THE CONTRACT
GTSA hereby provides the Customer, who expressly contracts them, with its services ancillary to the transport business, namely the provision of the Check-in Park premises, the collection and delivery of vehicles, the transport of the Customer between the Car Park and the terminals, electric vehicle charging, full vehicle washing and the protective vehicle cover, access to which is conditional on acceptance of these «GENERAL RULES AND CONDITIONS OF OPERATION» and on compliance with the further conditions set out below.
3. DURATION OF THE CONTRACT
3.1 The contract runs for the period agreed between the Parties when the service is booked.
3.2 If the contract extends beyond the period initially agreed, the Customer must pay GTSA the parking then due.
3.3 If the service ends before the period initially agreed between the Parties, the final price is adjusted to the days actually parked, according to the price list in force, and the obligation to pay for the whole period initially contracted no longer applies.
3.4 Without prejudice to the preceding paragraph, the Customer may cancel the whole of the contracted service, at no cost or penalty, up to the moment the vehicle enters the Car Park. As no payment is due when booking, no amount falls to be refunded on cancellation.
4. CONDITIONS
4.1 Under the terms and subject to the conditions of this Contract, contracting GTSA's services entitles the Customer to:
a) Parking of the vehicle at the Check-in Park premises for the duration of the Contract;
b) Valet Service, consisting of the collection of the Customer's vehicle at Humberto Delgado International Airport (Lisbon), at Oriente station or at the Lisbon Cruise Terminal, at least 2 hours and 30 minutes before the time of departure, and its subsequent return at the time of arrival, on the terms previously agreed, carried out by a GTSA member of staff who is duly identified and qualified to do so;
c) Shuttle Service, consisting of the transport of the Customer between Check-in Park and Humberto Delgado International Airport (Lisbon), Oriente station or the Lisbon Cruise Terminal, at least 2 hours and 30 minutes before the time of departure, and the return journey at the time of arrival, on the terms previously agreed;
d) The Combo Service, a combination of the Valet and Shuttle services, on the terms agreed;
e) Electric vehicle charging, available subject to the applicable conditions;
f) Full Vehicle Wash, where expressly requested by the Customer, as specified in the price list or where offered by GTSA;
g) Full Vehicle Cover, where expressly requested by the Customer, as specified in the price list or where offered by GTSA;
h) Keep Your Key, whereby the Customer keeps the vehicle key, available on bookings with the Shuttle Service, as specified in the price list.
4.2 For the purposes of the preceding paragraph, and where the Customer has not taken the option of keeping the vehicle keys, the Customer:
a) Hands the vehicle keys and/or remote control to the GTSA member of staff when the vehicle is collected at the terminals or at the Car Park, where it remains parked;
b) Expressly authorises GTSA staff, for the duration of the Contract, to carry out any manoeuvre and/or movement of the vehicle that proves convenient or necessary for the operation of Check-in Park and the efficient management of the available space;
c) Authorises the driving of the vehicle on public roads by a GTSA member of staff, such authorisation being valid for the journey between the terminals (Airport, Oriente station or Cruise Terminal) and the Car Park and back, including alternative routes in exceptional situations;
d) Authorises, where washing or charging services are contracted, the driving of the vehicle by GTSA staff.
4.3 The minimum of 2 hours and 30 minutes before the time of departure, set out in paragraphs b) and c) of clause 4.1, is a condition of the Valet and Shuttle Services. It is for the Customer to choose a hand-over time that respects that minimum; the Frequently Asked Questions recommend arriving at the Car Park three hours before departure.
Where the Customer arrives with less than the minimum notice, GTSA will use its best endeavours, but does not guarantee that the service can be performed in time and is not liable for a missed flight, train or boarding, nor for any loss arising from it.
5. PRICE AND PAYMENT
5.1 The price of the services contracted by the Customer from GTSA is the one set out in the price list published at www.checkinpark.pt/en-US/pricing-table.html and the total amount shown to the Customer when booking, which the Customer expressly accepts.
5.2 Payment for the services contracted is made in full by the Customer only when the vehicle is handed back (on return from the trip).
5.3 Parking is counted in 24-hour periods from the time the vehicle enters the Car Park, and not in calendar days. A minimum parking charge per booking always applies, as set out in the price list in force, even where the stay is shorter than that minimum.
6. CUSTOMER'S OBLIGATIONS
The Customer undertakes, in particular, to:
a) Deliver the vehicle to GTSA in full technical, mechanical and safety condition (lights, tyres and brakes), with servicing and inspections up to date and the legally required documentation;
b) Allow access to the interior of the vehicle and its driving by a GTSA member of staff, under clause 4;
c) Authorise the use of the Vehicle's insurance during the journeys necessary between the terminals and the Car Park and back;
d) Carry out the procedures for the «delivery and receipt of the vehicle» as set out in clause 8;
e) Pay the price of the services contracted to GTSA when the vehicle is received, according to the price list in force and the period actually used.
7. FAILURE BY THE CUSTOMER TO COMPLY
Where clause 6 is not complied with, the Customer is solely and exclusively liable before any authority for fines arising from a missing roadworthiness test, compulsory insurance or documents.
8. RECEIPT AND DELIVERY OF THE VEHICLE
8.1 Receipt of the vehicle by GTSA observes the following:
a) The Customer delivers the vehicle without any item that is not an integral part of it (passenger compartment or boot);
b) The GTSA member of staff inspects the exterior, recording the mileage and existing damage in a digital record (kept for 6 months);
c) The Customer accepts the inspection carried out in their presence, which releases GTSA from liability for the facts recorded therein.
8.2 Delivery of the vehicle by GTSA to the Customer is preceded by a check by the Customer to confirm that there is no new damage.
8.3 The condition of the vehicle is checked when it is handed over, in the presence of the GTSA member of staff and the Customer, that being the proper moment to raise any complaint regarding damage.
Once the vehicle has left the Car Park, GTSA no longer has any means of verifying its condition and accepts no liability for damage claimed thereafter, without prejudice to the rights conferred on consumers by law.
9. LIABILITY OF THE COMPANY
9.1 GTSA is liable for damage caused by its staff as a result of handling the vehicle.
9.2 Liability is excluded for:
a) Theft of items left in the vehicle in breach of clause 8.1 a);
b) Electrical or mechanical damage or natural wear and tear;
c) Damage caused by third parties (unlawful intrusion into the Car Park) or by natural causes, disasters and fire;
d) Broken glass or damaged/punctured tyres.
10. LIABILITY OF THE CUSTOMER
10.1 The Customer is liable for fines or costs incurred by GTSA due to irregularities in the vehicle's documentation or ownership.
10.2 Failure by the Customer to pay the price immediately on delivery entitles GTSA to retain the vehicle until the amount owed is paid in full, plus the cost of the extra days of parking and an additional charge of 10 euros per day.
10.3 Any written complaint must comply with paragraph 3 of clause 8.
11. PERSONAL DATA
11.1 GTSA processes the Customer's personal data as controller, for the performance of this contract, compliance with legal and tax obligations and management of the commercial relationship.
11.2 Full information on the categories of data processed, the purposes, the legal bases, the recipients, the retention periods and how to exercise data subject rights is set out in the Privacy Policy, published at www.checkinpark.pt/en-US/privacy-policy.html, which forms an integral part of this contract.
11.3 The Customer may exercise the rights of access, rectification, erasure, restriction, objection and portability with the Data Protection Officer, at sergio.olim@checkinpark.pt, and may lodge a complaint with the Portuguese Data Protection Authority (CNPD).
12. MISCELLANEOUS PROVISIONS AND DISPUTES
12.2 GTSA is not liable for damage caused by accidents, fire, flooding, riots, acts of terrorism, natural disasters or vandalism by third parties.
12.3 Complaints must be made at GTSA's premises (Complaints Book) or when the vehicle is received.
12.4 Dispute resolution (Portuguese law):
– CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo;
– Centro de Arbitragem de Lisboa (Rua dos Douradores, no. 116, 2nd floor);
– CIAB – Centro de Informação, Mediação e Arbitragem de Consumo.
Version 2, in force since 17/09/2026.
LEGAL NOTICE
This legal notice sets out the terms and conditions of use of the website “www.checkinpark.pt”, belonging to GTSA – Gestão de Transportes e Serviços Auto, Lda., a private limited company with registered office at Rua Pedro Hispano, no. 13 – 6th right, 2790-250 Carnaxide, with share capital of € 25,000.00, registered under the single registration and legal person number 509.398.030.
Contact: geral@checkinpark.pt
Terms of use:
Access to the website is free of charge and does not create an immediate contractual relationship.
The User must provide truthful information and is responsible for their password (personal and non-transferable).
Minors must have the authorisation of their parents or guardians.
GTSA does not guarantee that the site is invulnerable and is not liable for viruses or damage caused by third parties who breach its security systems.
Reproduction, copying or distribution of content without GTSA's prior written authorisation is prohibited.
GTSA reserves the right to amend this Legal Notice without prior notice in order to adapt to legislative or technological change.
Portuguese law applies to the resolution of any dispute and the courts of Lisbon have jurisdiction.
Updated: April 2026