Payment and invoicing
When and how do I pay?
Payment is made only when you get back from your trip, at the moment we hand the vehicle back to you. We accept debit and credit cards, cash and MB WAY.
There is no prepayment, deposit or booking fee: you pay nothing when you book.
The amount you pay is what you saw in the booking, plus any extras you added in the meantime.
Do I have to pay anything to book?
No. Booking costs nothing at the time you make it, and we do not ask for card details.
That is why a booking shows as pending until payment: it is the normal state of a confirmed booking here.
For the same reason, cancelling is free until your vehicle enters the car park.
Which payment methods do you accept?
We accept debit and credit cards, cash and MB WAY, either at the car park or at the terminal, depending on the service you booked.
If you need to pay by bank transfer or Multibanco reference, tell us and we will arrange it. In that case the vehicle is only handed over once payment is confirmed, so please send us the proof of payment.
Can I pay before my trip?
You can, if you prefer. Write to us and we will send a payment link for the booking.
It is not the usual procedure and it is not necessary: by default you pay on your return, with no penalty.
One important warning: we never ask for advance transfers on our own initiative, nor to foreign accounts. If you receive a message in our name asking for advance payment or giving different account details, do not pay and check with us on +351 915 489 501.
I booked through another website. Who do I pay?
If you booked via ParkVia, Parclick, Looking4Parking or another platform, payment was made or is made on that platform, and the invoice is issued by them.
In those cases, cancellations and refunds are also handled by the platform you booked with, not by us.
The service at the car park is exactly the same. Please write to us with your booking number and return flight, as we do not always receive those details.
How do I get an invoice?
Enter your billing details in the booking notes, or send them to us: tax number, name or company name and address. For a company, give the full legal name.
The invoice is normally issued on the day you leave, or on the next working day after payment, and sent to the booking e-mail address.
If you need it, we can issue the invoice without the registration number, split the amount into two invoices, or invoice only the extra days, for example to claim from an airline. Just tell us.