Payment and invoicing
When and how do I pay?
Payment is made only when you get back from your trip, at the moment we hand the vehicle back to you. We accept debit and credit cards, cash and MB WAY.
There is no prepayment, deposit or booking fee: you pay nothing when you book.
The amount you pay is what you saw in the booking, plus any extras you added in the meantime.
Do I have to pay anything to book?
No. Booking costs nothing at the time you make it, and we do not ask for card details.
That is why a booking shows as pending until payment: it is the normal state of a confirmed booking here.
For the same reason, cancelling is free until your vehicle enters the car park.
Which payment methods do you accept?
We accept debit and credit cards, cash and MB WAY, either at the car park or at the terminal, depending on the service you booked.
If you need to pay by bank transfer or Multibanco reference, tell us and we will arrange it. In that case the vehicle is only handed over once payment is confirmed, so please send us the proof of payment.
Can I pay before my trip?
You can, if you prefer. Write to us and we will send a payment link for the booking.
It is not the usual procedure and it is not necessary: by default you pay on your return, with no penalty.
One important warning: we never ask for advance transfers on our own initiative, nor to foreign accounts. If you receive a message in our name asking for advance payment or giving different account details, do not pay and check with us on +351 915 489 501.
I booked through another website. Who do I pay?
If you booked via ParkVia, Parclick, Looking4Parking or another platform, payment was made or is made on that platform, and the invoice is issued by them.
In those cases, cancellations and refunds are also handled by the platform you booked with, not by us.
The service at the car park is exactly the same. Please write to us with your booking number and return flight, as we do not always receive those details.
How do I get an invoice?
In the booking, under «Billing details», choose «Yes» and enter your tax number. For a company, also send us the full legal name and address, in the booking notes or by e-mail.
The invoice is not issued when you book, because nothing is charged then: the booking is a service request and it is paid on your return from the trip. It is issued on the day you leave, or on the next working day after payment, and sent automatically to the booking e-mail address.
If you need it, we can issue the invoice without the registration number, split the amount into two invoices, or invoice only the extra 24-hour periods, for example to claim from an airline. Just tell us.
How much is parking at Lisbon Airport with you?
Parking a car costs 6 € per 24-hour period, with a 20 € minimum per booking. From 20 to 30 periods of 24 hours you pay the monthly rate, 120 €; for longer stays, you pay the monthly rate for every 30 periods and the periods left over are charged per 24 hours, never more than another monthly rate.
Motorhomes, campers and vans 2 metres high or more pay 10 € per 24 hours and 200 € a month; motorbikes, 5 € per 24 hours. The 20 € minimum per booking applies to all.
Transport to the terminal is added once per booking, for the return trip, not per person; with Parking Only nothing is added. The amounts for each service are on the Prices page, and the total for your dates appears in the simulator before you book.
How can I pay less for parking?
Always compare the total, with transport included, not just the advertised price. At Check-in Park transport is added once per booking, for the return trip, not per person: a group in one car pays the same as one person.
If you are sorting out your own trip to the airport, choose Parking Only, which has no transport charge.
On long trips, the monthly rate applies automatically from 20 periods of 24 hours, and 30 periods cost the same as 20.
When there is a campaign, the promotional code goes in the last step of the booking. Booking costs nothing and you only pay on your return.