Other questions
My flight was delayed or cancelled.
Do not worry: we keep your space and there is no penalty. The car park and the operations line run 24 hours a day, so you will not be left without your vehicle whatever time you land.
Let us know the new flight or time as soon as you have it, on WhatsApp, by e-mail or on +351 915 489 501, and we will adjust the booking.
If you give us the flight number, we track the arrival and have your vehicle ready in time.
I will arrive earlier or later than I booked.
Call +351 915 489 501 to let us know whenever the difference is more than 15 minutes, both on arrival and on your return. That way we can prepare for you and have the vehicle ready when you get back.
There is no need to change the booking for small delays. If the difference is hours or days, tell us: we will adjust the booking and the price.
How do I use a promo code?
There is a promo code field at the final step of the booking. Enter the code and the discount is applied to the total.
Codes have their own conditions, such as validity dates or a minimum number of days, and cannot be combined with each other. In busy periods they may be suspended.
If you have already booked without the code, write to us with your booking number and we will see what we can do.
Do you offer parking for concerts and events?
Yes, but bookings for concerts and events in the Parque das Nações area are made on a separate website: eventos.checkinpark.pt.
If you book an event by mistake on this website, let us know: we will cancel it and help you book in the right place.
Cruises are different: Parking with Transfer to/from the Lisbon Cruise Terminal is booked here, as normal.
Can I wait at the car park? Is there a waiting area?
There is a waiting area with complimentary WiFi and a toilet, for anyone waiting for the shuttle or for their vehicle. There are no changing rooms or showers.
For safety reasons it is not possible to wait or spend the night inside the parking area, which is a private space with vehicles moving around. If you arrive well ahead of time, please wait by the outer gate and come in at your booked time.
I want to make a complaint.
We are sorry something did not go as you expected. First of all, talk to us: most situations are resolved quickly on WhatsApp, by e-mail to geral@checkinpark.pt or by phone on +351 915 489 501.
If you still want to take it further, the electronic Complaints Book is available on our Complaints Book page.
If you have left something behind in the vehicle or in the van, tell us as soon as you can: we will look for it and keep it safe.
How do I contact you?
Operations line, 24 hours a day: +351 915 489 501. That is the number for anything urgent or happening on site, at any hour.
WhatsApp and e-mail geral@checkinpark.pt, from 9 a.m. to 10 p.m., for bookings, changes, invoices and questions.
You will also find us on Instagram, Facebook, TikTok and YouTube as @checkinpark.pt.
I could not find the answer to my question.
Write to geral@checkinpark.pt or message us on WhatsApp, from 9 a.m. to 10 p.m., and we will reply in your language: Portuguese, Spanish, English or French.
If it is urgent or outside those hours, call +351 915 489 501, which is staffed 24 hours a day.
If you are comparing prices, you can also look at our Prices page or run a quote with your dates on the home page.