The car park and your vehicle
Where is the car park and how do I get there?
Check-in Park is on Rua das Oliveiras, in Camarate, Loures, next to Lisbon Airport.
The easiest way to get there is to search for Check-in Park on Waze or Google Maps, or use the map link in your booking confirmation e-mail.
One useful warning: the Google Maps satellite image still shows an empty plot, because the car park is recent. Do not worry: the car park really is at that location.
What are your opening hours?
The car park is open 24 hours a day, every day of the year, and so is the operations line +351 915 489 501. You can drop off and collect your vehicle at any time, including overnight.
Customer support on WhatsApp and e-mail answers from 9 a.m. to 10 p.m. Outside those hours, to speak to someone please call +351 915 489 501: that is the team on duty at the car park.
What time should I arrive at the car park?
At the time you entered in your booking. We recommend setting the entry time 3 hours before your flight, which gives a comfortable margin for the vehicle check-in and the ride to the terminal.
If you expect to arrive more than 15 minutes before or after your booked time, call +351 915 489 501 to let us know so we can prepare for you. Otherwise there is nothing to do: just arrive.
I have arrived and the gate is closed. What do I do?
The gate has no automatic barrier and no number plate reader: it is opened by hand by our team, at your booking time.
If you find it closed, call +351 915 489 501 and we will open it. The line is staffed 24 hours a day.
If you arrive well before your booked time, please wait by the outer gate. For safety reasons waiting or sleeping inside the car park is not allowed, as it is a private area with vehicles moving around. Valet customers have a waiting area at the terminal.
Is the car park secure?
Check-in Park is a private, fully fenced area, lit, with video surveillance and security staff present 24 hours a day, 7 days a week, supported by a security company.
We carry civil liability insurance, which covers damage for which we are responsible, and we have a fire protection plan.
At check-in we record the mileage and the condition of the vehicle in photos and video, so we can compare on your return. If you notice any damage you do not recognise, please raise it at the moment of handover, with our colleague present.
Is the car park covered?
No. The car park is open-air, private and fenced. We do not have covered spaces or canopies for normal stays.
To protect your vehicle there is the Full Vehicle Cover, a foam cover we place over the car for 2 euros per 24 hours, which protects against sun, rain, dirt and hail.
Sheltered spaces are only possible for very long stays, generally over a month, and always on request.
Which types of vehicle do you accept?
We accept cars up to about 4.5 metres, motorbikes, motorhomes, campers and large vans.
Vehicles 2 metres high or more pay the large vehicle rate and cannot use the Valet service: for those, the right option is Parking with Transfer.
Coaches, trucks and vehicles with trailers are accepted on request only, by phone, because we have to confirm dimensions and space before booking. We do not offer waste water disposal for motorhomes.
I am bringing a different vehicle from the one I entered.
That is fine, but please tell us beforehand so we can update the registration on the booking. Write to geral@checkinpark.pt or message us on WhatsApp with your booking number and the new registration, and we will resend the confirmation.
If the new vehicle is in a different category, for example a motorhome instead of a car, the price is adjusted to the matching rate.