Bookings

On our website enter the date and time your vehicle goes in and comes out, then click NEXT. You will see the available services with the price already calculated: Parking with Transfer, Parking with Valet, Parking Only (no transport), Parking with Transfer to Oriente Train Station and Parking with Transfer to the Lisbon Cruise Terminal.

Choose the service and the vehicle type (Car, Motorhome or Motorbike), add any extra services and fill in your details. You will receive an e-mail confirmation with your booking number.

The price you see already includes parking and the transport you chose: there is no booking fee and no hidden costs.

The booking times are when your service starts and ends, not your flight times.

We recommend setting the entry time 3 hours before your departure flight and the exit time to the arrival time of your return flight in Lisbon. That gives you a comfortable margin for the vehicle check-in and the ride to the terminal.

If you booked the Valet service, enter the time you expect to reach the departure terminal.

All times are mainland Portugal time.

You can book at any time, from the same day up to 365 days ahead. The website automatically closes bookings made less than 6 hours in advance: in that case call or write to us and we will make the booking manually.

On weekends, public holidays, festive seasons and school holidays the car park fills up early, so it is worth booking ahead.

A few minutes after you complete the booking, at the address you entered in the form. It contains your booking number, the service, the dates and times, the vehicle type, the extras, the total price and the car park address with directions.

Keep that e-mail: the booking number is how we identify you.

Start by checking your spam or promotions folder. Company mail filters often block automated messages.

If it is not there, write to geral@checkinpark.pt or message us on WhatsApp: we will confirm the booking and resend the confirmation to whatever address you prefer, or send the PDF by WhatsApp.

Your booking is still valid even if the e-mail did not arrive.

Yes. You can book on the website, by e-mail (geral@checkinpark.pt), on WhatsApp or by phone.

To speed things up, tell us the date and time of your departure flight, the date and time your return flight lands, the vehicle type and registration, and whether you want Transfer, Valet or parking only.

Yes. Bookings run from 1 to 365 days.

From 20 periods of 24 hours you switch to the monthly rate, which covers 30 periods and is never more expensive than the daily rate. It is 120 euros a month for a car and 200 euros for a motorhome. Any remaining days go back to the daily rate.

For annual contracts or fleets, write to us and we will prepare a quote.

Each booking covers one vehicle, because price and availability are calculated per vehicle. Make one booking for each.

If you want to travel together in the shuttle, let us know the booking numbers and we will arrange for you all to go on the same trip. For larger groups or companies, write to us before booking.

It is. Pending refers only to payment, which at Check-in Park is made when you come back from your trip. The booking is registered and your space is guaranteed.

If you received the confirmation e-mail with the booking number, everything is in order.

Yes, and there is no charge. We make the changes for you: write to geral@checkinpark.pt or message us on WhatsApp with your booking number and what you want to change.

We update it and resend the confirmation. There is no need to cancel and book again.

The earlier you tell us, the better we can secure your space and arrange the transport.

Let us know as soon as you can, by WhatsApp, e-mail or phone, and we will extend the booking. The extra days are added at the daily rate and you pay everything when you return.

Do not make a second booking for the extra days: you would end up with two bookings for the same vehicle and one would have to be cancelled.

Cancelling is free until your vehicle enters the car park, because payment is only made on your return. Just write to geral@checkinpark.pt or message us on WhatsApp with the booking number, or call +351 915 489 501.

If you booked through another website, the cancellation has to be made there.

This happens often, usually when someone makes a new booking instead of extending the existing one. Tell us which one you want to keep and we will cancel the other, free of charge.

The original booking stays valid: there is no need to redo it.

Yes. We work with ParkVia, Parclick, Looking4Parking and other platforms, and those bookings are handled like any other.

In those cases payment, invoicing and cancellation are handled by the platform you booked with, not by us. We often do not receive your contact details or flight number, so please write to us with the booking number, the registration and your return flight.