Frequently Asked Questions
Here you will find the answer to most questions. Choose a topic:
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Where to find each answer
These questions were written from the messages we receive every day, not from a template.
Bookings covers booking, changing dates or number plate, cancelling and the confirmation e-mail. Transfer and Valet explains the three ways of using the car park and where to find us at each terminal. Extra Services covers the protective cover, the wash, electric charging and Keep Your Key. Payment and Invoices covers how and when you pay, and how to ask for an invoice with a tax number. The Car Park and Your Vehicle covers security, insurance and what we record at check-in. Other Questions covers flights, delays, discounts and contacts.
If you cannot find your answer, talk to us: we reply on WhatsApp and by e-mail from 11am to 8pm, and the operations line answers 24 hours a day.