Transfer and Valet

These are the three ways of using the car park, and the difference is who travels to the terminal.

With Transfer you leave your vehicle at the car park and our van takes you to the terminal; on your return we collect you at the airport. It adds 5 euros per booking, both ways.

With Valet you hand the vehicle over at the terminal itself to one of our staff, who drives it to the car park; on your return we bring it back to the terminal. It adds 15 euros per booking.

With Parking Only you park the vehicle and arrange your own travel. There is no extra charge, but the airport is not within walking distance of the car park.

If you prefer, we can combine the two: transfer on the way out and valet on the way back, or the other way round. This is done on request and is not in the booking form — tell us before you travel and we will arrange it.

Drive to Check-in Park at your booked time, following the directions in your confirmation e-mail. There is no need to call ahead: our team is always at the car park.

We check the vehicle in with you present, record the mileage and its condition, and within a few minutes the van takes you to the departure terminal you chose, T1 or T2.

On your return, call +351 915 489 501 as soon as you have your luggage. We collect you at Terminal 1 arrivals and bring you back to the car park, where your vehicle is waiting.

You only need to warn us if you expect to arrive more than 15 minutes before or after your booked time.

You do not need to go to the car park. Drive straight to the departure terminal and call +351 915 489 501 about 15 to 20 minutes before you arrive, so that our colleague is waiting for you at the meeting point.

With you present we check the vehicle in within a few minutes: we record the mileage, inspect its condition and keep the key, which we need in order to return the vehicle to you afterwards. The vehicle is then driven to the car park.

On your return, call as soon as you have your luggage and we hand the vehicle back at Terminal 1, Departures, in the Kiss & Fly area.

Valet is for cars only. Motorhomes, campers and vans 2 metres high or more cannot use this service, for traffic and safety reasons at the terminal.

For those vehicles the right option is Parking with Transfer, which works exactly the same way for you: you leave the vehicle at the car park and the van takes you to the terminal.

On departure, at the terminal you chose when booking: at Terminal 1 the meeting point is the Kiss & Fly area in Departures; at Terminal 2 it is the Departures area.

On your return the handover is always at Terminal 1, Departures, Kiss & Fly, even if you left from Terminal 2. Terminal 1 is the arrivals terminal at Lisbon Airport and the handover is quickest from there.

With Valet, call +351 915 489 501 about 15 to 20 minutes before you reach the terminal on the way out, and as soon as you have your luggage on your return.

With Transfer you do not need to call on the way out: just arrive at the car park at your booked time. Only call if you expect to be more than 15 minutes early or late. On your return, call as soon as you have your luggage so we can collect you.

The +351 915 489 501 line is open 24 hours a day, every day.

Our staff wear a uniform with the Check-in Park logo and already know the details of your vehicle and your booking.

With Valet, the person meeting you carries your booking confirmation, on paper or on a phone. If in doubt, always confirm your booking number before handing over the key.

The van takes up to 8 passengers plus the driver, and the transfer price does not change with the number of people.

Luggage is free of charge, including bulky items. At quieter times there may be only one member of staff on duty, so larger groups may need two trips: let us know in advance and we will organise it.

The car park and the shuttle operate 24 hours a day, every day of the year, including through the night. If your flight is at 6:30 a.m. and you need to be at the terminal at 4:30 a.m., that is no problem.

The schedule is flexible and follows the time you entered in your booking. The ride between the car park and the terminal takes only a few minutes.

We have child seats available at no cost. Enter the child's age in the booking notes, or tell us, so we can prepare the right seat. The shuttle is a private service and not a taxi, so the seat is mandatory.

If you have reduced mobility, please tell us beforehand so we can arrange the support you need. In that case the Valet service is usually more comfortable, as the vehicle is handed over and returned at the terminal itself.

Yes, these are two separate services you can book directly on the website: Parking with Transfer to/from Oriente Train Station, which adds 10 euros per booking, and Parking with Transfer to/from the Lisbon Cruise Terminal, which adds 20 euros. Both are return trips.

There is no Valet service for these two destinations through the website. If you really need Valet at Oriente or the Cruise Terminal, call us and we will look at it case by case.

The transfer always goes with parking: we do not sell transport on its own to hotels or into the city.

It stays parked inside our facilities, in the spot where it was left, and is only driven when strictly necessary. With Valet the vehicle is driven between the terminal and the car park, and nowhere else.

At check-in we record the mileage and the condition of the vehicle, with photos and video, so we can compare on your return.

The car park is private, fenced, lit, under video surveillance and with security staff 24 hours a day. We carry civil liability insurance, which covers damage for which we are responsible.

If you want to check the condition of the vehicle, please do so on your return, with our colleague present, at the moment of handover.